Privacy and cookies
This covers the Ascend CRM website (crm.ascend-digital.co.uk), signing up, and paying for Ascend CRM. Ascend Digital is responsible for it.
What we collect
- When you sign up: your name, email address, business name and workspace address, so we can create and run your workspace.
- When you subscribe: payments are taken by Stripe. We keep your subscription and invoices; we never see or store card numbers.
- Where you came from: if you arrive from one of our campaigns, we note the campaign tags in the link (such as
utm_sourceandutm_campaign) and the page you landed on, and keep them with your workspace so we know which campaigns work. Advertising click ids (gclid,fbclid) are kept only if you accept advertising cookies. - Inside your workspace: the customer data you put into Ascend CRM is yours. We process it only to provide the service, and none of the analytics or advertising tags below ever run inside workspaces or on your customer portal.
How long we keep it, and your rights
We keep account and billing records while you have a workspace and as long as the law requires afterwards. You can ask for a copy of your personal data, ask us to correct or delete it, or object to how we use it. You can also complain to the Information Commissioner's Office (ico.org.uk).
Contact: noreply@ascend-digital.co.uk.