Support tickets and a help centre, built into your CRM

Handle customer questions next to their deals, invoices and projects, instead of in a shared inbox.

14 days free · No card required · £12 per user / month after that

Tickets with the context you need

Each ticket is linked to the customer, so you can see their invoices, projects and history while you reply. Set the priority and department, assign it, and add internal notes the customer won’t see.

Statuses from open to closed
Filter by department, priority or assignee
Email notifications when there’s a reply

A support form for your website

Customers can open a ticket from your workspace’s public support form. Each ticket has a private link where they can follow the conversation and reply.

A knowledge base that answers questions first

Write help articles in a simple editor and publish them to your help centre. Customers find answers themselves, and you get fewer repeat questions.

Questions about support tickets

Do customers need to log in to raise a ticket?

No. They can use the public support form, then follow the ticket by its private link. Contacts with portal access also see their tickets in the portal.

Can I keep notes the customer can’t see?

Yes. Internal notes on a ticket are visible to your team only.

Is the help centre public?

Yes, published articles are public on your workspace’s help address. Drafts stay private.

Also in Ascend CRM

A client portal your customers will actually use →
Give clients one place to see their invoices, quotes, contracts, support tickets and project progress. Secure sign-in links, no passwords to forget.
A simple CRM for small businesses →
A simple CRM for small UK teams: a visual sales pipeline, contacts and companies, follow-up reminders and lead capture. Try it free for 14 days.

Try Ascend CRM free for 14 days

Set up your workspace in under a minute. No card needed. Then 50% off your first 3 months if you subscribe by 10 Feb 2027.

Start your free trial